Privacy Policy

1. Data Controller

mrtm88 ("we", "us", "our") is the data controller responsible for the personal data collected through the mrtm88 platform at mrtm88.com and all associated subdomains, mobile sites, and applications. As the data controller, mrtm88 determines the purposes and means by which your personal data is processed. For all data-related enquiries, please contact us via the support channels listed in Section 12 of this Policy.

2. Data We Collect

mrtm88 collects personal data in several ways depending on how you interact with the platform. The categories of personal data we collect include, but are not limited to:

• Registration Data: Full legal name, date of birth, gender, nationality, residential address, email address, and mobile phone number provided when you create your mrtm88 account.
• Identity Verification Data: Copies of government-issued identification documents (such as a Malaysian National Registration Identity Card (MyKAD) or passport), proof of address documents, and, where required by our KYC obligations, proof of source of funds documentation.
• Financial Data: Payment method details, transaction history, deposit and withdrawal records, wallet balance history, and any refund or chargeback records associated with your mrtm88 account.
• Gaming Activity Data: Records of all wagers placed, games played, bet stakes, outcomes, session duration, and bonus usage within the mrtm88 platform.
• Technical Data: IP address, device identifiers, browser type and version, operating system, screen resolution, time zone, and login timestamps collected automatically when you access mrtm88.
• Communications Data: Records of your interactions with mrtm88 customer support via live chat, email, or any other communication channel, including the content of those communications.
• Marketing Preferences: Your opt-in or opt-out status for promotional communications and your responses to surveys or feedback requests.

3. How We Use Your Personal Data

mrtm88 uses your personal data for the following purposes:

• Account Management: To register, verify, maintain, and administer your mrtm88 account, including processing deposits, withdrawals, and bonus claims.
• Identity Verification & Fraud Prevention: To verify your identity as part of our KYC obligations, to detect and prevent fraudulent activity, money laundering, and abuse of the platform.
• Gaming Services: To provide access to all mrtm88 games, sportsbook markets, live casino tables, and other platform features in accordance with your account preferences.
• Responsible Gaming: To monitor gaming behaviour for signs of problem gambling, to apply self-imposed limits, and to enforce self-exclusion requests made by Members.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Legal & Regulatory Compliance: To comply with our obligations under applicable international gaming licensing requirements, anti-money laundering regulations, and lawful requests from competent authorities.
• Platform Improvement: To analyse aggregated usage data, diagnose technical issues, and improve the features, performance, and security of the mrtm88 platform.
• Marketing Communications: To send promotional offers, bonus notifications, and newsletters to Members who have opted in to receive such communications. You may opt out at any time via your account settings or by contacting support.

4. Legal Basis for Processing

mrtm88 processes your personal data on the following legal bases:

• Contractual Necessity: Processing your registration data, financial transactions, and gaming activity is necessary for the performance of the contract between you and mrtm88 — specifically, the provision of online gaming services to you as a registered Member.
• Legal Obligation: Certain data processing activities — particularly KYC, anti-money laundering checks, and the retention of financial records — are required by the licensing and regulatory framework under which mrtm88 operates.
• Legitimate Interests: mrtm88 processes technical data, gaming behaviour data, and communications records to protect the security and integrity of the platform, to prevent fraud, and to improve the quality of services offered to Members.
• Consent: Where mrtm88 seeks your consent to process data for optional purposes — such as sending you marketing communications or placing non-essential cookies — we will request your explicit consent and will not process data for those purposes without it.

5. Data Sharing & Third Parties

5.1 mrtm88 does not sell your personal data to third parties. We may share your data with trusted third-party service providers who assist us in operating the platform, subject to strict data processing agreements that prohibit those parties from using your data for any purpose other than providing services to mrtm88.

5.2 Categories of third parties with whom we may share data include:

• Payment processors and e-wallet providers (for transaction processing, including Touch n Go eWallet, Boost, and banking partners).
• Identity verification and KYC service providers.
• Game software suppliers and platform technology providers.
• Fraud detection and cybersecurity service providers.
• Customer support platform providers.
• Analytics and platform performance monitoring services.

5.3 mrtm88 may disclose your personal data to competent authorities — including law enforcement agencies, financial intelligence units, or our licensing regulator — where required to do so by law, court order, or regulatory obligation. mrtm88 will not notify you of such disclosure where doing so would be unlawful or would prejudice an investigation.

5.4 In the event of a merger, acquisition, or sale of all or part of mrtm88's business, your personal data may be transferred to the relevant successor entity, subject to the same privacy protections described in this Policy.

6. Cookies & Tracking Technologies

6.1 mrtm88 uses cookies and similar tracking technologies (including web beacons and pixel tags) to operate and improve the platform, to authenticate your login session, and to analyse how Members use our services.

6.2 The categories of cookies used by mrtm88 include:

• Strictly Necessary Cookies: Required for the platform to function, including session management, login authentication, and security features. These cannot be disabled.
• Performance Cookies: Used to collect aggregated, anonymised data about how Members navigate the platform, enabling us to improve page load times and user experience.
• Functionality Cookies: Store your preferences such as language settings and display options to personalise your experience on mrtm88.
• Marketing Cookies: Used to deliver relevant promotional content to Members who have opted in to marketing communications. These are only activated with your consent.

6.3 You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the mrtm88 platform.

7. Data Retention

7.1 mrtm88 retains your personal data for as long as your account remains active and for a minimum period thereafter as required by our licensing obligations and applicable legal requirements. Specifically:

• Account registration and identity verification data is retained for a minimum of five (5) years following account closure.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Gaming activity records are retained for three (3) years from the date of the activity, or longer where required for dispute resolution or regulatory purposes.
• Customer support communications are retained for two (2) years from the date of the last interaction.

7.2 After the applicable retention period has elapsed, mrtm88 will securely delete or anonymise your personal data in accordance with our internal data destruction procedures.

8. Security Measures

8.1 mrtm88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include:

• End-to-end SSL/TLS encryption for all data transmitted between your device and mrtm88 servers.
• Encrypted storage of sensitive personal data, including passwords, payment details, and identity documents.
• Two-factor authentication (2FA) options available to all Members for account login.
• Regular independent security audits and penetration testing of platform infrastructure.
• Role-based access controls limiting employee access to personal data to those with a legitimate business need.
• Incident response procedures for detecting, reporting, and addressing personal data breaches.

8.2 While mrtm88 takes reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. Members are encouraged to use strong, unique passwords and to activate 2FA on their mrtm88 accounts as an additional layer of protection.

9. Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by mrtm88:

• Right of Access: You may request a copy of the personal data mrtm88 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to Restriction: You may request that we restrict the processing of your data in certain circumstances.
• Right to Data Portability: You may request a structured copy of your personal data in a machine-readable format.
• Right to Object: You may object to the processing of your data where we rely on legitimate interests as our legal basis.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact our Data Protection team via the live chat or email address provided in Section 12. mrtm88 will respond to all data subject requests within 30 days of receipt.

10. Children's Privacy

The mrtm88 platform is strictly intended for individuals aged 21 years and above. mrtm88 does not knowingly collect or process personal data from any person under the age of 21. If we become aware that personal data has been collected from an individual under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has accessed or registered on the mrtm88 platform, please contact us immediately via the support channels in Section 12.

11. Changes to This Privacy Policy

11.1 mrtm88 reserves the right to amend this Privacy Policy at any time. Material changes will be communicated to Members via email to their registered address or through a prominent notice on the mrtm88 platform.

11.2 The "Last Updated" date at the top of this Policy will be revised whenever changes are made. Your continued use of the mrtm88 platform following the publication of a revised Policy constitutes your acceptance of those changes. If you do not agree to the updated Policy, you should cease using the platform and request account closure.

12. Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data mrtm88 holds about you, please contact our support team through the 24/7 live chat available on the platform. Alternatively, written correspondence may be directed to the email address listed in the footer of this page. mrtm88 commits to acknowledging all privacy-related requests within five (5) business days and to providing a substantive response within thirty (30) days.